Meet Kathryn, Senior Front Hall Host at Bike & Boot Scarborough

You’ll always be greeted by a friendly face when you arrive at our Scarborough seafront hotel!

In this Q&A, we spoke to Kathryn, our Senior Front Hall Host. We found out her favourite thing about Scarborough, what she likes best about her role, and her advice on how to make a great first impression.

Tell us about yourself and your role at the hotel. What is your previous experience and how did you become a Front Hall host?

My role at the hotel (and that of my team) in my eyes, is to be the face of Bike and Boot. We are the first to see the guest on arrival and we are the last to see the guest on check-out.

I have been employed in hotels since the age of 19. I have worked in most parts of the country, including the Lake District, Oldham, Manchester, Surrey, Kent and London.

I have experience in virtually every hotel role, including being a Chambermaid, Waitress, Secretary, working in HR and wages, Food and Beverage Manager, Restaurant Manager, Working in the Bar and Reception, Duty Manager, Wedding Organiser, and eventually Deputy General Manager at a hotel in Oldham.

Bike and Boot interested and intrigued me as soon as I saw the job advert, and the position even more so once I had an interview. I would be a Host rather than a Receptionist sat behind a desk – what could be more enjoyable?

What is the best thing about your job? What do you enjoy the most?

The best thing about my job is talking to people! I do like to chat and I’m able to do that, being a Host rather than a Receptionist. The self-service kiosks do the checking in and out, so I’m able to have a conversation with people as they arrive or check-out, rather than being bogged down with paperwork.

Do you have any advice on how to give a great first impression?

First impressions are really important in the hotel industry – you have only one chance to do it!  Always smile, be polite and be helpful.  When guests arrive with us, sometimes they have had a bad journey, or the kids or the dog may have been upset in the car. When they arrive, all they want to do is get in the room and start their holiday. We can make that happen by making their check-in as swift as possible, and helping take some the stress away from them.

If you could recommend one dish from the Bareca menu, what would it be and why?

My favourite item off the menu would be the Beetroot and Goats Cheese Flatbread, plus the Vegan Burger. I’m a pescetarian, so these two items are great and really tasty.

What’s your favourite thing about Scarborough and why?

My favourite thing about Scarborough is the wonderful sunrises we get, over the sea. Every one of them is different, but just as spectacular as the one previous.  When I do an early shift my ‘office’ looks out over the bay – a view I will never get sick of.

What’s your favourite dog breed and why?

This is a difficult one – as we get so many dogs in our Scarborough hotel it’s hard to choose. So many dogs are really pleased to see you and enjoy a bit of pampering, and others are just so cute.  From Yorkshire terriers to Great Danes, we have had them all I think.  If I had to choose, I would go with a Lhasa Apso or a Jack Russell!

Meet Kathryn, Senior Front Hall Host at Bike & Boot Scarborough

You’ll always be greeted by a friendly face when you arrive at our Scarborough seafront hotel!

In this Q&A, we spoke to Kathryn, our Senior Front Hall Host. We found out her favourite thing about Scarborough, what she likes best about her role, and her advice on how to make a great first impression.

Tell us about yourself and your role at the hotel. What is your previous experience and how did you become a Front Hall host?

My role at the hotel (and that of my team) in my eyes, is to be the face of Bike and Boot. We are the first to see the guest on arrival and we are the last to see the guest on check-out.

I have been employed in hotels since the age of 19. I have worked in most parts of the country, including the Lake District, Oldham, Manchester, Surrey, Kent and London.

I have experience in virtually every hotel role, including being a Chambermaid, Waitress, Secretary, working in HR and wages, Food and Beverage Manager, Restaurant Manager, Working in the Bar and Reception, Duty Manager, Wedding Organiser, and eventually Deputy General Manager at a hotel in Oldham.

Bike and Boot interested and intrigued me as soon as I saw the job advert, and the position even more so once I had an interview. I would be a Host rather than a Receptionist sat behind a desk – what could be more enjoyable?

What is the best thing about your job? What do you enjoy the most?

The best thing about my job is talking to people! I do like to chat and I’m able to do that, being a Host rather than a Receptionist. The self-service kiosks do the checking in and out, so I’m able to have a conversation with people as they arrive or check-out, rather than being bogged down with paperwork.

Do you have any advice on how to give a great first impression?

First impressions are really important in the hotel industry – you have only one chance to do it!  Always smile, be polite and be helpful.  When guests arrive with us, sometimes they have had a bad journey, or the kids or the dog may have been upset in the car. When they arrive, all they want to do is get in the room and start their holiday. We can make that happen by making their check-in as swift as possible, and helping take some the stress away from them.

If you could recommend one dish from the Bareca menu, what would it be and why?

My favourite item off the menu would be the Beetroot and Goats Cheese Flatbread, plus the Vegan Burger. I’m a pescetarian, so these two items are great and really tasty.

What’s your favourite thing about Scarborough and why?

My favourite thing about Scarborough is the wonderful sunrises we get, over the sea. Every one of them is different, but just as spectacular as the one previous.  When I do an early shift my ‘office’ looks out over the bay – a view I will never get sick of.

What’s your favourite dog breed and why?

This is a difficult one – as we get so many dogs in our Scarborough hotel it’s hard to choose. So many dogs are really pleased to see you and enjoy a bit of pampering, and others are just so cute.  From Yorkshire terriers to Great Danes, we have had them all I think.  If I had to choose, I would go with a Lhasa Apso or a Jack Russell!

Hotel for Dogs: How Our Scarborough Hotel Caters for Man’s Best Friend

At Bike and Boot, we believe that dogs deserve holibobs too. That’s why we’ve designed our hotel to be the best dog friendly hotel in Scarborough (and possibly the world!), so that no canine is ever left behind.

Hounds really are our VIPs. That’s why we’ve shared the many ways we look after our favourite furry friends, from serving them a poochy pint to giving them a cut and blow dry.

Sniff & Snooze

Everyone needs a comfy place to sleep at our hotel – even hounds. All of our doggy designated rooms are pet friendly, and come with a vet bed, making them pawfect for your favourite family member.

As humans probably won’t join them on the floor overnight, we also provide each pup with a complimentary toy to snuggle up to. A new stuffed bff will be waiting in your canine’s bed, ready to greet them after their long day of beach walks and greeting other dogs with a bum sniff.

The Dog’s Dinner

Dogs are completely welcome in our Bareca restaurant, where we serve special doggy beer- the only place in Scarborough where you can have a pint with your pooch! Bowls of water are also available for those that prefer a lighter option.

We’d love for your dog to pull up a chair at the table, but they must remain on the floor whilst humans dine on our delish dishes. But hey! They can drool over their owner’s delicious grub- then drown their sorrows in their puppy pint when they don’t receive a bite.

Roam Free

When we say dogs are welcome, we mean it! They have full access everywhere in the hotel (other than our dog-free rooms, boo). This includes our Film Club, where doggies can put their paws up and relax in front of their favourite films. Lady and the Tramp anyone?

They can also curl up in the retreat and enjoy some doggy dreams whilst their human plays chess or settles down with a good book.  Peace and quiet is in the air here… until it’s time for walkies again, of course.

Prune Your Pooch

Here at the Bike and Boot, we have our very own doggy paradise, aka the Wadobi. Dogs can hop up onto our washing and grooming stations, grab a posh blow dry and make use of our poochy pamper products. Bliss!

When you’re ready to get muddy again, the Wadobi is also stocked with walking maps of the local area, so you and your pet pal can explore to your heart’s content. You’ll both be expert explorers before you know it.

Paddles Galore!

Our hotel’s seafront location is perfect for that essential activity- chasing seagulls on the beach! There are some restrictions on Scarbados’ North and South Bay in the summer season, but there are still designated places where dogs can do zoomies on the sand.

What’s more, just a few miles south of Scarborough is a well-hidden gem – Cayton Bay. Surrounded by colossal cliffs, this quiet, dog-friendly beach allows pooches to prance along its shores all year long. Shh, don’t bark about this secret spot too loudly!

So, what are you waiting for? Bring along man’s best friend and let them sample our pet friendly Scarborough hotel for themselves. You can book your dog to stay with us for £15 a night, per hound. Go on…