Meet Kathryn, Senior Front Hall Host at Bike & Boot Scarborough

You’ll always be greeted by a friendly face when you arrive at our Scarborough seafront hotel!

In this Q&A, we spoke to Kathryn, our Senior Front Hall Host. We found out her favourite thing about Scarborough, what she likes best about her role, and her advice on how to make a great first impression.

Tell us about yourself and your role at the hotel. What is your previous experience and how did you become a Front Hall host?

My role at the hotel (and that of my team) in my eyes, is to be the face of Bike and Boot. We are the first to see the guest on arrival and we are the last to see the guest on check-out.

I have been employed in hotels since the age of 19. I have worked in most parts of the country, including the Lake District, Oldham, Manchester, Surrey, Kent and London.

I have experience in virtually every hotel role, including being a Chambermaid, Waitress, Secretary, working in HR and wages, Food and Beverage Manager, Restaurant Manager, Working in the Bar and Reception, Duty Manager, Wedding Organiser, and eventually Deputy General Manager at a hotel in Oldham.

Bike and Boot interested and intrigued me as soon as I saw the job advert, and the position even more so once I had an interview. I would be a Host rather than a Receptionist sat behind a desk – what could be more enjoyable?

What is the best thing about your job? What do you enjoy the most?

The best thing about my job is talking to people! I do like to chat and I’m able to do that, being a Host rather than a Receptionist. The self-service kiosks do the checking in and out, so I’m able to have a conversation with people as they arrive or check-out, rather than being bogged down with paperwork.

Do you have any advice on how to give a great first impression?

First impressions are really important in the hotel industry – you have only one chance to do it!  Always smile, be polite and be helpful.  When guests arrive with us, sometimes they have had a bad journey, or the kids or the dog may have been upset in the car. When they arrive, all they want to do is get in the room and start their holiday. We can make that happen by making their check-in as swift as possible, and helping take some the stress away from them.

If you could recommend one dish from the Bareca menu, what would it be and why?

My favourite item off the menu would be the Beetroot and Goats Cheese Flatbread, plus the Vegan Burger. I’m a pescetarian, so these two items are great and really tasty.

What’s your favourite thing about Scarborough and why?

My favourite thing about Scarborough is the wonderful sunrises we get, over the sea. Every one of them is different, but just as spectacular as the one previous.  When I do an early shift my ‘office’ looks out over the bay – a view I will never get sick of.

What’s your favourite dog breed and why?

This is a difficult one – as we get so many dogs in our Scarborough hotel it’s hard to choose. So many dogs are really pleased to see you and enjoy a bit of pampering, and others are just so cute.  From Yorkshire terriers to Great Danes, we have had them all I think.  If I had to choose, I would go with a Lhasa Apso or a Jack Russell!

Meet Kathryn, Senior Front Hall Host at Bike & Boot Scarborough

You’ll always be greeted by a friendly face when you arrive at our Scarborough seafront hotel!

In this Q&A, we spoke to Kathryn, our Senior Front Hall Host. We found out her favourite thing about Scarborough, what she likes best about her role, and her advice on how to make a great first impression.

Tell us about yourself and your role at the hotel. What is your previous experience and how did you become a Front Hall host?

My role at the hotel (and that of my team) in my eyes, is to be the face of Bike and Boot. We are the first to see the guest on arrival and we are the last to see the guest on check-out.

I have been employed in hotels since the age of 19. I have worked in most parts of the country, including the Lake District, Oldham, Manchester, Surrey, Kent and London.

I have experience in virtually every hotel role, including being a Chambermaid, Waitress, Secretary, working in HR and wages, Food and Beverage Manager, Restaurant Manager, Working in the Bar and Reception, Duty Manager, Wedding Organiser, and eventually Deputy General Manager at a hotel in Oldham.

Bike and Boot interested and intrigued me as soon as I saw the job advert, and the position even more so once I had an interview. I would be a Host rather than a Receptionist sat behind a desk – what could be more enjoyable?

What is the best thing about your job? What do you enjoy the most?

The best thing about my job is talking to people! I do like to chat and I’m able to do that, being a Host rather than a Receptionist. The self-service kiosks do the checking in and out, so I’m able to have a conversation with people as they arrive or check-out, rather than being bogged down with paperwork.

Do you have any advice on how to give a great first impression?

First impressions are really important in the hotel industry – you have only one chance to do it!  Always smile, be polite and be helpful.  When guests arrive with us, sometimes they have had a bad journey, or the kids or the dog may have been upset in the car. When they arrive, all they want to do is get in the room and start their holiday. We can make that happen by making their check-in as swift as possible, and helping take some the stress away from them.

If you could recommend one dish from the Bareca menu, what would it be and why?

My favourite item off the menu would be the Beetroot and Goats Cheese Flatbread, plus the Vegan Burger. I’m a pescetarian, so these two items are great and really tasty.

What’s your favourite thing about Scarborough and why?

My favourite thing about Scarborough is the wonderful sunrises we get, over the sea. Every one of them is different, but just as spectacular as the one previous.  When I do an early shift my ‘office’ looks out over the bay – a view I will never get sick of.

What’s your favourite dog breed and why?

This is a difficult one – as we get so many dogs in our Scarborough hotel it’s hard to choose. So many dogs are really pleased to see you and enjoy a bit of pampering, and others are just so cute.  From Yorkshire terriers to Great Danes, we have had them all I think.  If I had to choose, I would go with a Lhasa Apso or a Jack Russell!

Meet Jay Clements, General Manager at Bike & Boot Scarborough

Our Scarborough hotel is kept in tip-top shape by Jay Clements, the General Manager of our seaside escape. He makes sure everything always runs smoothly and never fails to look after our guests.

In our latest Q&A, we caught up with Jay and asked him what a typical day looks like for him, the best thing about working in Scarborough and most importantly – his favourite dog breed.

Tell us about yourself and your role at Bike & Boot.

I’ve been working within hotels for over 20 years and have been living and working in Scarborough for over a decade. I’ve predominantly worked within the more formal and traditional hotels and restaurants. But, having grown tired of the formality and constraints within the industry, the innovation and vision given from Bike & Boot and its owners was a very exciting opportunity to me.

My role as General Manager here at the Bike and Boot involves working closely with the team in promoting and setting the stage for Scarborough’s newest hotel.

What is the best thing about your job? What do you enjoy the most?

The best thing about my role, so far, has been seeing Bike & Boot being transformed from a vision to physical reality, which customers and staff can experience and enjoy. In the short time we were open in summer 2020, we far exceeded all occupancy levels and the feedback we received was immensely rewarding for all involved.

I’ve loved being involved in this project and can’t wait to see what is in store for the future of Bike and Boot Inns around the UK.

What does a typical day look like for you?

Outside of the daily management requirements and core responsibilities required within my role, no two days are the same. Ranging from assisting with service in the Bareca to choosing the monthly film within our Film Club, my days at Bike & Boot are far from normal!

It must be pretty cool to work at a seafront hotel! What is your favourite thing about Scarborough?

Over recent years, it’s great to see further investment in the town and the opportunities and enjoyment that it produces for us all.

Scarborough is an all-round great town to work and relax in. From eating chips on the beach to cycling along the cinder tracks, Scarborough is a place you can take in at your own pace.

In my free time, I do enjoy when I can get out on my mountain bike in Scarborough and surrounding areas, yet I’m mostly dedicated to the new addition to my life and family – Mia Clements. She was born on new years day!

Finally, what’s your fave dog breed?

It has to be a Red Setter – I had one as a child called Paddy.

Meet Simon Kershaw, Brand & Development Director at Bike & Boot Inns

Our Scarborough hotel wouldn’t exist if it wasn’t for Simon Kershaw. One of the top dogs at the group, Simon had an idea to create a leisure-based hotel that was perfect for bikers, hikers, surfers and dog owners. And in July 2020, our hotel opened its doors.

In this Q&A, we quizzed him on Bike & Boot, the post-lockdown staycation boom and the future of hospitality.

Firstly, tell us about yourself and your role at Bike & Boot.

I’m responsible for the growth of Bike & Boot Inns through site acquisition and development, together with the evolution of the brand itself. No two days are the same.

What was your vision behind the Scarborough hotel? Has this been fulfilled?

Simon Rhatigan and I believed that there was a gap in the market for a leisure-based brand that was fit for purpose in the 21st century. The hotel was to accommodate the adventure traveller, and offer a different way to stay in rural locations. It would be informal, yet deliver a brilliant experience.

So far Scarborough has exceeded our expectations and we look forward to opening our Peak District hotel in spring 2022.

Staycations are predicted to boom after lockdown. What are your thoughts on this?

Staycations offer great experiences. We are so incredibly lucky to live in this country so let’s recognise that, celebrate the fact and holiday here in the UK. There is so much fun to be had in the nostalgic seaside town of Scarborough and it’s home to the first Bike & Boot hotel!

We can’t wait for the Peak District property to open! What can you tell us about the new hotel?

Located in the heart of the Peak District, our Hope valley hotel will have 60 bedrooms and a great Bareca, as well as fantastic Wadobi facilities for bikes, dogs and walkers. More to be revealed soon – keep checking our social channels.

Finally, what do you think the future of hospitality looks like?

Hospitality must be experience-driven to meet the demands of a more sophisticated public. This does not mean expensive or grand, though such places have their place, a hotel should leave the guest smiling and wanting to come back for more.